Privacy Policy

Last Updated: 11/7/25

True North Roofing (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://truenorthroofingsolutions.com or interact with our services.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Contact details: name, email address, phone number, and address

  • Service inquiries: details you share through forms (e.g., to schedule inspections or request estimates)

  • Communication data: information from calls, emails, or text messages with our team

  • Website usage data: anonymous data such as IP address, browser type, and pages visited

We do not collect sensitive personal information (such as financial, medical, or government ID data).

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide roofing estimates or inspections

  • Schedule appointments and manage service requests

  • Improve our website, customer service, and marketing performance

  • Send updates or special offers (only if you opt in)

  • Maintain compliance with laws and prevent fraud

We will never sell, rent, or trade your personal information to any third party.

3. Sharing of Information

We may share limited data only when necessary to operate our business, such as with:

  • Service providers that assist with scheduling, CRM systems, or website analytics

  • Third-party platforms (e.g., Google Ads, HubSpot) for marketing or performance measurement

  • Legal authorities if required by law or to protect our rights

All partners are bound by confidentiality and data protection agreements.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tools to enhance your browsing experience and measure website performance.
You can adjust your browser settings to refuse cookies, though some site features may not function as intended.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purpose for which it was collected, comply with legal obligations, or resolve disputes.

6. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access, update, or delete your personal information

  • Opt out of marketing communications

  • Request a copy of the information we store about you

To exercise these rights, please contact us at privacy@truenorthroofingsolutions.com.

7. Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no online transmission is completely secure, and we cannot guarantee absolute protection.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the content, privacy policies, or practices of third-party websites.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:
True North Roofing
Email: privacy@truenorthroofingsolutions.com
Phone: 828-507-0778
Address: [5 Broadview Dr, Asheville, NC 28803